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Fixing 7digital’s Music Search, Part Three: The Virtuous Circle of Success

This is the third and final post in a series about how we improved the catalogue search at 7digital. You can start at Part one, or skip to Part two

We succeeded in improving 7digital’s music search results accuracy by using customer feedback, application monitoring and metrics, and continuous delivery.

A major factor in allowing us to complete the task was our Continuous Delivery pipeline, comprised of an automated Teamcity deployment process and a test environment which was effectively identical to our production environment.

From the git push of our tests and code, it took 15 minutes to deploy changes to Production. The work flow was automated in the test environment and then finally deployed to production with a human clicking the deploy to PROD button.

From the push, code was compiled, unit and integration tests were run, the application was deployed to test environment automatically and then acceptance tests were run on the test environment.

We would routinely then deploy the new code to only one server in the cluster as a “Canary release” a.k.a “canary deploy” and monitor that server for 10 minutes to ensure it had not adversely affected performance. If the change was for the worse we could immediately roll back the change and deploy the previous version of the code on the “canary server”.

Otherwise after monitoring performance, we would deploy the new code to the remaining production servers, and let our users enjoy the new improvement.

The rapid feedback allowed for multiple deploys to production to be made a day, with low risks of errors, since we practised Test Driven Development.

Beyond the response time, we wanted to analyse the accuracy of the search results themselves on production. To that end we used our Logging Platform built on the ELK stack (Elasticsearch, Logstash, Kibana) to see what the most common search results were, what number of queries were yielding 10 or fewer matching results, all in near real time.

We called this Kibana dashboard our Search quality dashboard.

We measured success by the reduction of query time and improved accuracy of results. As part of the acceptance tests we created acceptance tests which tested the search results for a list of given terms.

SOLR & Lucene search in a nutshell

Lucene is a full text search engine.
A document is sent to Lucene. Lucene will look at the document, analyse it’s fields, convert the text in the fields into terms (a process called tokenising) and store those terms with the document into an index.

An index can contain millions of documents.

This process adding documents to an index is called indexing.

Search terms can be sent to a index to query it. Lucene will return any documents that have terms matching the search term.

SOLR is a web service which wraps around a instance of Lucene. One can send documents to SOLR via HTTP and it will add those into a Lucene index. Queries can also be sent over HTTP to the Lucene index via SOLR and SOLR will return the search results via HTTP too. The index can be administered via HTTP requests sent to the SOLR web service.

Continuously Delivering Search Improvements

For our track & release indexes, creating a new index of the music catalogue on a regular basis meant we could take advantage of the index time features that SOLR offers.

Searches for track and releases used both SOLR and the internal Web API.

The catalogue Web API can accept up to 500 release or track IDs in a single GET request and return the metadata for all of them in a single response. The catalogue API would only fetch the content if the IDs were valid, but would also filter those results based on the complex licensing agreements 7digital have with both the music labels and 7digital’s clients.

This new smaller search index has meant:

  • we could create a brand new index within an hour, meaning up to date data (previously, index creation took several days);
  • have longer document cache and filter cache durations, which would only be purge at the next full index every 12 hours, this helped performance;
  • it was quicker to reflect catalogue updates, as the track details were served from the SQL database which could be updated very rapidly.

Prior to the start of the redesign of 7digital’s catalogue search service, clients had complained that the accuracy of the search results for track and release searches was not useful.

After gathering feed back from users, both internal and external to 7digital, we came up with a list of specific search terms and the expected results, none of which the search algorithm was returned.

We sought to remedy this. This was achieved by modification of the Lucene’s term frequency weighting in the similarity algorithm.

It transpired that to meet our customers expectations we would have to delve into the inner workings of SOLR and Lucene to override the default search behaviour.

Search quality dashboard enabled us to view how search terms were received from clients and how a SOLR query was built and then sent to our SOLR servers.

Filtering out matching yet inconvenient results

Some labels deliberately publish tribute, sound-alike and karaoke tracks with very similar names to popular tracks, in the hope that some customers mistakenly purchase them. These tracks are then ingested into our platform, and 7digital’s contract with those labels means we are obliged to make them available. At the same time, consumers of our search services complain that the karaoke and sound-alike artists are returning in the search results above the genuine artists, mostly because of the repeated keywords in their track and release titles.

In order to satisfy both parties, we decided to override default Lucene implementation of search and exclude tracks, releases and artists that contained certain words in their titles, unless the user specifically entered them in as search term. For example, searching for “We are the champions” now returns the tracks by the band Queen, which is what customers expect. To achieve this we tweaked the search algorithm so all searches by default it will purposefully exclude tracks with the text “tribute to” anywhere in their textual description, be it the track title, track version name, release title, release version name or artist name.
The results look like this: https://www.7digital.com/search/track?q=we%20are%20the%20champions%20queen

Improved search results

Filtering out tribute acts

Prior to the change, all tribute acts would appear in the search results above tracks by the band Queen. To allow tribute acts to still be found, the exclusion rule will not apply if you include the term “tribute to” in your search terms, as evidenced by the results here: https://www.7digital.com/search/track?q=we%20are%20the%20champions%20tribute%20to%20queen

bad search results

Tribute releases were incorrectly higher in search results

Other music labels send 7digital a sound-alike recording of a popular track, and name it so it’s release title and track tile duplicate the title of a well known track. By ranking results by popularity, the releases with deliberately misleading titles would rank lower in the search results as our customers tended identify the originals and play and purchase them more frequently that the sound-alike releases. This would mean those releases would be calculated to become more popular and at the next index rebuild time would find themselves higher in the search results, thus inducing a virtuous circle.

Tailoring Lucene for music search

Lucene is a capable search engine which specialises in fast full text searches, however the documents it is designed to search across work best when they are paragraph length containing natural prose, such as newspaper articles. The documents that 7digital add to Lucene are models of the metadata of a music track in our catalogue.

Standard implementation of Lucene will give documents containing the same repeated terms a higher scoring match than those that contain a single match. This is means when using the search term: “Michael” results such as “The Best of Michael Jackson” by “Michael Jackson”, will score higher than “Thriller” by “Michael Jackson” because the term “Michael Jackson” is repeated in the first document, but not the second.  We solved this issue by overriding the default similarity algorithm in Lucene for our installation of SOLR.

With regard to matching text values this makes sense, but for a music search we want to factor in popularity of our releases based on sales and streams of it’s tracks.

Ignoring popularity leads to a poor user experience; since “Best of Michael Jackson” release is ranked as the first result, despite being much less popular than “Thriller” which is ranked lower in the search results.

Indexed Terms and Stored Terms

The smaller index size meant that we could add fields to each document which weren’t displayed (called stored fields) but could be matched against a search term or influence the search results (called indexed fields). This meant index time features such as filter factories could be applied to certain indexed fields in a document to create terms which would be matched to the client’s search term https://wiki.apache.org/solr/AnalyzersTokenizersTokenFilters

These terms would not be returned in a search result, but were likely to match a user’s search term.

We also added functionality to support auto-complete style searches. Partial search terms could be sent to SOLR and by using Edge n grams filters at index time to create terms we achieved a simple prefix search.

For a document, a shingled and prefix field was added along with fields which were analysed by the standard filters. At query time we could alter the weighting of how important a field was to be when generating the SOLR query.

One useful tokeniser was the Text shingling filter which when applied to track titles such as “How Big, How Blue, How Beautiful” by Florence + The Machine.

The terms generated would include “How Big”, “How Blue”, “How Beautiful”. Search terms sent to Lucene including any of those tokens would match the track document

In addition to tweaking the search algorithm we also could make certain search terms synonymous with others. We created a Git repository on Github with public access; anyone can submit to us a pull request to add new synonyms for our search platform. We can choose to accept the search synonym to our platform and the change will be effected on our search API within 12 hours of our acceptance of change. Repository is here: https://github.com/7digital/synonym-list

Conclusion

Given that there are 40 million tracks in the 7digital catalogue, there is almost endless scope for tweaking the search results. Improving the search algorithms in Lucene to maximise customer happiness was an engaging experience, with the talented team at 7digital I found it to be a highly enjoyable time. We certainly left the music search in a better state than we found it.

And of course, we could upgrade it to Elasticsearch for even more features….

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Fixing 7digital’s Music Search, Part Two: The 88% Speed Improvement

I’m Michael Okarimia, and I’m Team Lead Developer of the Content Discovery Team at 7digital, starting from Jan 2014. The Content Discovery team recently improved the catalogue & search infrastructure for the 7digital API. This post is the second in a series which explains how we turned resolved many of the long standing problems with 7digital’s music search and catalogue platform. If you haven’t read the first post in the series, which explains the problem of making 27 million tracks searchable, go and start reading from there.

In this post I detail how we improved the track search service so it’s response times reduced by 88%.

How we fixed track search: From 2014 onwards

As discussed in the previous post in this series, the data store used for searching tracks was a Lucene index being used as a document store, totalling 660gb in size. It was clearly far too large, and a scalable alternative had to be found. We also had to solve the inconsistency problems what arose due to the search index never being as up to data as the SQL database used to power the rest of the platform. These problems manifested themselves to API users as sporadic internal server errors when ever they wanted to stream or purchase a track that was returned from a search result.

Search and Catalogue API endpoints with their different databases. This caused inconsistencies, but it increases availability

Search and Catalogue API endpoints with their different databases. This caused inconsistencies, but it increases availability

Rather than using Lucene as both a document store and a search index, we decided to create a new search index based on the searchable fields only, and use it to resolve 7digital track IDs. Armed with the track IDs that matched the search terms, we could do a look up on the catalogue database and then return that as the result. At the time we thought this should fix the inconsistency problem, and perhaps make searching faster.

Given that we were all relatively new to the team, we did some through investigation of the the search platform. We discovered that the previous schema in production was indexing fields like track price which were never actually searched upon. Additionally all of the twenty nine fields were stored, which was needed because it was used as document store. This increased the size of the index.

Giant Lucene index

The index used to be set up as a document store, which made is slow to query

 

We created a prototype and came up with a much smaller search index, around 10 Gb in size compared with 660Gb. This new index contained only the searchable fields, such as track title, artist name and release title, reducing the schema down from twenty nine indexed fields to just nine.

 

TrackIndexSchema

The new track schema, containing only searchable fields

 

When querying the new smaller index, the response would only contain the track IDs. However the response from the track search API endpoint is more than a list of track IDs. It is enriched with ample track metadata that can be used to build results in a search results page. There had to be a second step to fetch this data.

The returned IDs would then be used to look up the details of the track (such as it’s title, price and release date), and then the track details were composed into a single, ordered list of search results. The meant that the modified track/search endpoint would then return that list, which looked exactly like the old track/search responses that were returned from the giant index.

There was already an API endpoint that returned the contents of a track, namely, the ~/track/details endpoint. When given a 7digital track ID it returns all the available track meta data, such as track title, artist name,  release date, etc. It’s response lacked some of the fields we require that were returned in the track search responses, so we added them so it now returns the price and available formats of a track.

We built this second index and deployed it to production in parallel with the gargantuan 660Gb one. One by one we rewrote the search & catalogue API endpoints so they instead used the smaller index to fetch matching track IDs and then called the ~/track/details endpoint to populate the results.

Catalogue and Search Endpoints as of July 2014. All responses are populated from the SQL DB which is most up to date. There are no longer inconsistencies

Catalogue and Search Endpoints as of July 2014. All responses are populated from the SQL DB which is most up to date. There are no longer inconsistencies

To test that the schema changes worked we learned that the best way was to use Vagrant and Test kitchen  prior to pushing the schema to our continuous integration platform. We used CFEngine configuration management tool to define our SOLR schemas with the configuration file edited locally on a developer’s machine. Next we spun up a Vagrant instance that would apply the configuration defined in the file, and would then run Server Spec tests to verify some of the basic functionality of the SOLR server, using the altered schema. This arrangement was informed by our prior work to test infrastructure code, which I previously blogged about. Once the initial schema changes were known work on SOLR, we pushed the new schema up onto our continuous integration platform, something which Chris O’Dell has blogged about more eloquently than I could. Part our deployment pipeline then ran acceptance tests against the API endpoints which use this index, verifying that existing functionality was intact.

Using this technique, we migrated our APIs that relied upon this gargantuan 660Gb index to use the new smaller one instead. At the time of writing it is 100 times smaller, weighing in at 6.3 Gb.

The new smaller search index came with a number of advantages;

  • being reliant on the ~/track/details endpoint meant we always returned current results, and we were 100% consistent with the rest of the API, which eliminated the catalogue inconsistencies problem;
  • we could create a brand new index within an hour, meaning up to date data;
  • much faster average response times for ~/track/search, reduced the response time by 88% from around 2600ms to around 350ms;
  • no more deleted documents bloating the index, thus reducing the search space;
  • longer document cache and filter cache durations, which would only be purge at the next full index every 12 hours, this helped performance;
  • quicker to reflect catalogue updates, as the track details were served from the SQL database which could be updated very rapidly.

 

Track Search Response Times

Y Axis units in milliseconds. Once we used a smaller index and enabled filter caching, the response time dropped.

 

Now that the entire index could fit in the memory of the server hosting it, this gave advantages such as:

  • faster document retrieval;
  • no more long JVM running garbage collection processes causing performance issues and server connection time outs. These were triggered replication when the index was changed, this now only occurred twice a day when the index was rebuilt;
  • The platform could now cope with more traffic, based our our load tests using JMeter

Searching for Music Releases

We have also started this strategy for our release search endpoint. This endpoint performs searches for on the metadata of a music release based on the search terms. For example, one can search for either an artist or a release title. This endpoint queries a Lucene index containing data about music releases which is used as a massive document store as well as a search index. There are around 2.7 million releases in 7digital’s catalogue that are searchable.

We have integrated a call to the ~/release/details endpoint for each release ID returned in the results of a query to the ~/release/search index.  This makes the endpoint always consistent with the catalogue DB, which fixed the inconsistency problem we had when searching for releases. At the time of writing we haven’t yet built a smaller release index which would improve response time, but this work is already under way.

We aim to reduce the size of the release index too and be able to build a new one multiple times a day.

For our track index, creating a new index of the music catalogue on a regular basis meant we could take advantage of the index time features that SOLR offers. I’ll write about how we used those features in a future post.

What we learnt

  • Never* Avoid, if possible incrementally add or delete documents to or from a Lucene index without rebuilding it regularly. Otherwise you will have an index filled with unsearchable but deleted documents which will bloat the index. This means you will inexorably experience search query times slowing over time;
  • Never* Avoid using Lucene as a document database, it won’t scale to work effectively with millions of richly annotated documents;
  • Make sure your index can fit in the memory of the server it’s hosted on;
  • Index as few Lucene fields as possible;
  • Store as few Lucene fields as possible;
  • Replication will invalidate your SOLR caches, and will trigger long running JVM garbage collections, try to minimise how often it happens;
  • If you are using a Master/Slave SOLR configuration, slaves with differing replication polling intervals will lead to inconsistent responses when you eventually query the oldest non-replicated slave;
  • Storing your index on Solid State Drives will speed up query time;
  • Regularly rebuild your index to keep it small;

My next post in these series will concentrate on improvements we made to the relevancy of search results.

If you’re in interested in some more context of how we decided upon the implementation, my colleague Dan Watts has an excellent write up on his blog, detailing some of the problems that I mention in this post.

*Updated my opinion on how to Lucene upon reflection of Nick Tune’s comments.

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Fixing 7digital’s Music Search, Part one: The Gargantuan Index

I’m Michael Okarimia, and since January 2014 I’ve been in role of Lead Developer of the Content Discovery Team at 7digital. The Content Discovery team recently improved the catalogue search infrastructure for the 7digital API. This is the first of a series of posts which describes how we made 7digital’s music search usable for our users and clients. 

This is a three part series of posts which describes the work we’ve done on 7digital’s search platform.

This post describes the issues 7digital had with their platform and the second post describes how we improved response times for the problem, and then the third and final post covers how we improved the relevancy of the search results

The Problem with Music Search; The state of play in Jan 2014

Searching for a music track in 7digital’s API is often the first point of contact for accessing its catalogue of 27 million tracks. The API that 7digital provide has many publicly accessible web services which are reached via a specific URL, which we refer to as API endpoints. To stream or purchase a track, one first needs to know what it’s 7digital track ID is. 7digital track IDs mean nothing to the average end user, so searching for a track based on its track title and/or artist name is a very common method of retrieving a 7digital track ID. The client consuming the API can then use this 7digital track ID to access a the music streaming service on the streaming API endpoints.

The title, artist, price and release date of a track is referred to as track meta data, which is data pertaining to the track, but not in itself the audio file of the track.

The Track search endpoint, as it’s name suggests, accepts search terms as text, and returns in the it’s search results the metadata of any matching tracks.

This is a track/search response from the 7digital API: http://api.7digital.com/1.2/track/search?q=Happy%20pharrell&oauth_consumer_key=YOUR_KEY_HERE&country=GB&pagesize=2

It was powered by web servers which sent its search requests a SOLR web application. SOLR provides http access to a Lucene search index,  which is a very widely used piece of text search software. Some examples where Lucene is used are for searching for words that exist in a collection or books in a library. Many people will be familiar with a search engine on Twitter or Wikipedia, which uses Lucene to search for specific pieces of text in a massive corpus of text.

The two biggest problems were:

  1. In January 2014 the average ~/track/search response time was 4000 milliseconds
  2. Search results often were wrong, out of date, or would return errors.

In addition to being slow, search results would often contain releases that were no longer available or had been updated.  This occurrence was manifested itself as poor user experience for users on 7digital.com site, who would be greeted by this message:

Release Not Found 7digital error

This used to be a frequent experience for users, caused by inconsistencies between the search data store and the catalogue data store

 

This was due to the platform having a separate search database and a catalogue database, which contained different results for the same content. The search database was updated in a different manner to the catalogue database and they were not always consistent with one another. More on that later.

Why was search so slow?

The meta data of the tracks was stored in a search index that was 660Gb in size, which is extremely large compared with many search indexes. Various tweaks to JVM and memory settings were made but they did not make a permanent improvement for very long.

660 Gb is very large for an Lucene search index. Why was it so big?

The Index size was 660Gb, containing 660,000,000 documents. Each document represented all the meta data for a single track.

It’s slow, so why not improve the hardware it was running?

A copy of the SOLR Index was replicated onto four physical servers, 24 cores each, 128 Gb RAM with 1.9TB storage on SSD discs. The server hardware the SOLR servers ran on were upgraded, initially from smaller virtual machines to larger ones, and then later on physical hardware. This was not cost effective given the response time performance we had!

If 7digital ‘s catalogue contains  27 million tracks, and one document represents a single track, then why were there 660 million documents in the search index?

According to the 7digital API documentation, here’s what a track/search response from the 7digital API looks like: http://api.7digital.com/1.2/track/search?q=Happy%20pharrell&oauth_consumer_key=YOUR_KEY_HERE&country=GB&pagesize=2

In the response there are 29 fields representing a track. Every one of the fields in the API response was stored in the Lucene search index. However a search will only match search terms against fields such as track title or artist name, rather than bit rate or image url.

The structure of the track index was such that the data was denormalised. A track could be available in any of the 44 territories 7digital operate in. There would be one track document for each track, multiplied by the number of territories the track was available in. In order to make a single track searchable in all territories there would be 44 documents added to the index. Almost all the field values in those a track documents for a given track would be identical, apart from fields specific to a territory like the price, currency and release date.

The reason for the huge search index size was that it was being used as a document store as well as search index. It worked accurately as a document store, but poorly as a search index for reasons of performance.

Unlike some other nosql use cases, there were almost always more tracks being added and an hourly basis. and very few being removed; every day sees more music released worldwide.

How were these 27 million tracks turned into a searchable index?

Updates to the index were incremental, minute by minute changes to the catalogue were sent via http to the master SOLR server which turned the data into a single index. This master server did not serve any search queries. That work was down by four other SOLR servers which periodically copied the index from the master SOLR server. These four servers are known as Slaves.

Replication from the master SOLR server to the slaves would take around 30-60 minutes, depending on the volume of changes.

Due to the incremental updates to the Lucene index, the number of track documents increased on hourly basis. Within the Lucene index the maxDocument count exceeded the number of searchable documents by a large margin. In Lucene, maxDocument count is simply the number of documents in the index, but this includes deleted ones too, which will not be returned in a search result. 30% of the 660Gb index contained deleted, non-searchable documents. The deleted documents used disc space and hurt search performance.

On a previous occasion in 2013 running a Lucene optimize command on this Lucene index took over 24 hours and prevented any new tracks to be searchable. Doing this regularly was not possible if the organisation needed updates on an minute by minute basis.

The deleted documents remained in the search index, gradually over time the index was getting bigger. In six months it increased by 160Gb.

So what was the problem with updating the index with new tracks as they were imported into 7digital’s platform, incrementally?

The pain points of a 660 Gb index, updated incrementally were:

  • Data consistency! The delay between a track changes made on the source SQL database and the time it took to propagate into the SOLR slave servers would be at least two hours. There were many times when the change would be effected in the SOLR index, meaning resulting in poor user experience.
  • It was slow to update larger volumes of changes. However, if there were less than a few hundred new tracks to add then updates were fairly speedy (within a few minutes);
  • The index could not fit in memory of it’s servers as it exceeded 128Gb RAM available, which resulted it being read from the hard disc which is an order of magnitude slower;
  • Since there was a unpredictable number of new tracks being added to the master index, a new version of the index was hourly replicated to the slave servers. Each time happened it caused any SOLR caching to be invalidated;
  • Each cache invalidation triggered a Java JVM garbage collection process which was resource intensive and chewed up memory and CPU, resulting in slow response times and SOLR server connection time outs. Many searches would simply fail and return a 503 HTTP error response;
  • Occasionally the index contained erroneous data which would have to manually updated by using a curl command, which was risky;
  • Serving traffic from such a large index required a lot of hardware hungry;
  • It was expensive to host this index in an virtualized environments, for example just one of the slave servers was similar in specification to an i2.8xlarge AWS instance

Why not create the entire index all at once, rather than sending constant updates? Wouldn’t that reduce the index size and help performance?

Yes it would. This was attempted in 2013 by it took around five days to complete, during which this time no new tracks could be added to the search engine. The alternative is was to acquire another large server with a Terrabyte of storage space and index the track data to there, but this still took five days. At the end of that process you would have an index with no deleted documents, yet it would be nearly a week out of date.  This was clearly not acceptable for a fast moving multinational music market.

Now I know why search was so slow. Why were the search results often wrong?

The data returned from the search result was retrieved entirely from an single document in the Lucene index. Almost all of the other non search catalogue API endpoints were querying a different SQL database, which was the original data source for metadata. Given the time it took for the data to be read from the original SQL database, posted into the SOLR master server and then replicated to the slave servers, there would often be a gap in time before the two databases were consistent with each other. Occasionally a update would not make it to the SOLR slaves, and there search API would return stale results which would have to be manually updated.

Sounds like a nightmare. How did you solve these problems?

It was! Now we’ve adequately described the problem, my next post will explain how we both fixed the data consistency problem and also improved search response times by 88%

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